MUSTAMIN; NAZWIN, Asfarony Hendra; M. WAHYULLAH. Analisis Indeks Kepuasan Masyarakat (IKM) Terhadap Kualitas Pelayanan Pada PT. PLN (Persero). Valid: Jurnal Ilmiah, [S. l.], v. 22, n. 2, p. 173–184, 2025. DOI: 10.53512/valid.v22i2.525. Disponível em: https://journal.stieamm.ac.id/valid/article/view/525. Acesso em: 10 jun. 2026.