STEPHANIE, Carla Elisabeth; KOMALADEWI, Rita; REVINZKY, M Aqshel. Bagaimana Service Recovery Mempengaruhi Loyalitas Konsumen? Studi Kasus Pada Gojek. Valid: Jurnal Ilmiah, [S. l.], v. 17, n. 2, p. 129–137, 2020. DOI: 10.53512/valid.v17i2.148. Disponível em: https://journal.stieamm.ac.id/valid/article/view/148. Acesso em: 17 jun. 2026.